Most people know KEY-BAK for our reliability and longevity. We routinely run into folks that have been using the same retractable keychain for years, and sometimes even decades. We pride ourselves that most of our KEY-BAK products are made right here in the USA from globally sourced materials. From the Original Series, Mini-Bak^®, and Sidekick™, to the Super48^®, MID6, and more. Our machines form the springs, our patented reels, and the housings. Our people assemble the components, package, and prepare your orders for distribution all from our California headquarters.

But wait. There is another benefit to buying from KEY-BAK, it's the assurance that we'll have the products you and your business need on time when you need them. Anything that states, “Made in the USA with Globally Sourced Materials” comes from our Southern California facility, so you can rest assured your order won’t get stuck on a container ship, get held up in customs, or delayed due to the myriad of supply chain problems many overseas vendors are facing right now. That’s how we’ve done it since 1948 and like the adage says, "if it isn’t broke, why fix it"?

We have 6 core values at KEY-BAK we hold dear:

• WOW OUR CUSTOMERS
• SUPPORT THE TEAM
• BE PROACTIVE
• DELIVER RESULTS
• BE POSITIVE

But the Core Value that may matter most is our commitment to:

KEEP OUR PROMISES

At KEY-BAK, we work every day to keep our promises to our customers, partners, and to each other. That means our products must last, and we ship on time, every time. If we don’t hold up our commitments, let us know how we can make it up to you.

We know how important it is to you and your business to receive timely order acknowledgements, art approvals, order updates, shipping notifications, and yes, even invoices. That’s why our Customer Service team guarantees to respond to you within 24 hours, Monday through Friday. It’s just 1 more way we can WOW OUR CUSTOMERS and help make sure buying from KEY-BAK is painless and worry free.